• Address:
    Microsoft Campus, Thames Valley Park, Reading, RG6 1WG
Microsoft is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers.

Strategic Considerations When Building Customer Service for the Next Decade

Customer service is a very complex initiative for organisations.  As simple as it sounds to “just answer questions,” the...