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Sitecore

Sitecore® Experience Platform™ // Financial services

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Digital media has enabled financial services organizations to increase their engagement with customers and move toward providing a more compelling customer experience. According to a global survey by Ernst and Young,¹ 86% of consumers now use online banking, with 60% accessing their banking data via a mobile device....

Published: May 08, 2013
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Sitecore

How to choose the best CMS for customer experience management A guide for both marketers and developers

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We’ve come a long way since the days when a content management system (CMS) was simply a way to manage and update the content on your website. Today, a web CMS is just one type of technology you need to consistently deliver an excellent customer experience. While your web CMS is a crucial component, today you must...

Published: May 09, 2014
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Sap

Integrate Global Operations Across Subsidiaries and Other Business Partners A Cohesive Subsidiary Strategy with SAP® Software

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Managing subsidiaries – not to mention suppliers and other partners – is a complex undertaking. With SAP® software, you can empower them all to function independently yet still coordinate operations enterprise-wide. Designed to fit each entity’s needs, SAP software is preconfigured to support best...

Published: Oct 19, 2013
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Sitecore

Sitecore® Experience Platform™ // Consumer goods

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The consumer goods business is rooted in strong consumer bonds that lead to loyalty and repeat purchases. Habitual buying patterns create lifetime customer opportunities. But does your customer experience drive this kind of customer loyalty?

Published: Nov 10, 2012
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Sitecore

Financial services: When and where you need it by Brett King, author of Bank 2.0

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In November of 1993, the Stanford Federal Credit Union became the first financial institution in the world to offer online banking. By 2001, most financial institutions in the developed world offered website and internet banking access for their customers. Today, however, those humble beginnings have become something many...

Published: Jul 07, 2014
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Sitecore

Sitecore Is A Leader Among Web Content Management Systems

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Copenhagen, Denmarkbased Sitecore offers a suite that includes a WCM backbone integrated with marketing software, analytics, and social media integration, and even a commerce server. One benefit of a suite approach is a more consistent user experience and integrated toolkits such as workflow, testing, and analytics. Sitecore...

Published: Feb 04, 2015
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Sitecore

Uncovering the realities of today’s digital marketing landscape

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Digital marketing is a field that’s constantly evolving and Sitecore is at the forefront of the evolution. One of the ways we keep our fingers on the pulse of global marketing trends is periodically sponsoring independent research into digital marketing trends. This report presents key findings and trends based on...

Published: Jul 17, 2014
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Sitecore

Sitecore® Experience Platform™ // Automotive

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The car purchase customer journey is now completely shaped by digital. According to research from analysis firm McKinsey¹ involving US, European, and Chinese consumers, 80% of new car purchases and almost all used car purchases start online. Much as in many other sectors, automotive consumers have a wealth of information...

Published: Jan 20, 2013
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Sitecore

Five Upgrades to Undertake Now to Improve Your Company’s Intranet

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Nearly every enterprise has some form of an intranet, but how many view it as a strategic business tool, investing levels of budget and resources similar to other critical business systems? While traditionally the intranet has been treated as a necessary cost of doing business that should be minimized, today’s intranet...

Published: Feb 09, 2011
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SugarCRM

SugarCRM Expands Ecosystem; Omnichannel Capabilities

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SugarCRM has leveraged IBM and other strategic partnerships to broaden its omnichannel appeal to enterprises, making Sugar a strong alternative to Salesforce.com, Microsoft, Oracle and SAP. Download this report to learn how SugarCRM's four-pillar strategy enables businesses to create extraordinary customer experiences....

Published: Jan 28, 2016
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Sitecore

Simplifying the extraordinary The integration and automation marketers need to win customers for life

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The science of customer loyalty isn’t new—marketers were introduced to it more than 20 years ago.1 But the pursuit of loyalty is an ongoing struggle; marketers still grapple with disjointed, and even dysfunctional, toolsets as they attempt to engage each customer in a personal, long-term relationship with a...

Published: Aug 04, 2014
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Sitecore

Sitecore® Experience Platform™ // Government

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Both local and national governments and their agencies have made huge progress in delivering services to their citizens online, saving time and hassle for them. This has also resulted in efficiency savings for governments, reducing reliance on their contact centers and on face-to-face interactions. Many government agencies...

Published: Jan 01, 2015
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Optimizely

The Roadmap to Building a Data-Driven Optimization Team

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Building a foundation of people and processes is an essential step toward experience optimization success. Download this guide which covers the best practices of some of the most successful and well-run optimization teams including: How to choose the best optimization platform for your organization...

Published: May 10, 2016
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Sitecore

Managing the Mobile Rush: Smart Strategies for Multi‐channel Publishing

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With sales of mobile devices surpassing PCs, it’s easy to see why both consumers and producers of mobile media are flocking to it. Smartphones capture consumers’ undivided attention while enabling them to work in “microtime” – grabbing small slices of productivity as they use these devices...

Published: May 12, 2014
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