From responsive design going mainstream to remarketing moving up the funnel, there have been a ton of exciting developments in the digital marketing world in the last year. To help keep marketers informed of these trends and assist companies in delivering a more consistent, more rewarding customer experience across channels,...
Published: Jul 17, 2014
Organisations are striving to deliver consistent experiences but very few feel they are there yet.
A mere 8% of respondents were able to boast that all their data and marketing systems were integrated.
Only 40% of marketers in the study were able to track the customer journey across channels.
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Published: Jan 11, 2016
In a constantly changing regulatory environment, employers must remain vigilant about new legislation and standards. The ability to understand the latest changes and their impact is essential to minimizing risk, but new laws are only one facet of effective labor compliance. Longstanding regulations are subject to change,...
Published: Dec 12, 2012
Customers are seizing control of the marketplace, being more digitally connected, socially networked, and better informed than ever. What's more, the modern customer journey now spans multiple channels and touch points. This new reality poses challenges for marketers that have invested in technology and processes based...
Published: Sep 01, 2015
Customer Relationship Management had been a factor in sales teams for a considerable time now. Often it is introduced as contact management or salesforce automation or possibly as the departmental filofax. One thing it has never been, though is extremely popular amongst salespeople.
Published: Mar 01, 2014
Translation? Employees aren‘t quitting their jobs—they’re quitting their bosses.2 That’s bad news for agencies planning for innovation, succession, and market longevity. Human capital is an organization’s most valuable resource—and turnover is expensive not just in terms of sourcing,...
Published: Apr 09, 2013
Each year brings a fresh batch of regulatory changes to workforce management that further complicates an already challenging field. From employee leaves, wage and hour concerns and working conditions, employers must contend with a wide variety of legal changes affecting the way they manage their teams, get work done and...
Published: Nov 18, 2010
There is a constant increase in both the pace of economic and market change, and the challenges that modern organizations face. As these challenges increase in both scale and frequency, the part of the organization that is responsible for technology solutions to enable business processes is also under pressure.
Published: Oct 12, 2010
Sage (UK) Limited today announces the results of its ‘Office Life’ survey, which reveals that 69 per cent of employees believe that personality clashes prevent information being properly shared across departments. The research suggests that different areas of the business find it hard to communicate with each...
Published: Sep 01, 2012
Few industries are as challenged as food and beverage producers to effectively address the impact of industryspecific requirements and legal mandates on their businesses. Not only must they effectively fill customer orders, manage recipes, control inventory and plan production in an increasingly competitive environment,...
Published: May 01, 2002
The widespread adoption of dedicated Workforce Management (WFM) solutions continues to gain momentum as organisations increasingly recognise that the level of control and visibility needed in managing their workforce resource is rapidly outstripping the capabilities provided by existing HR applications and processes. Unlike...
Published: May 09, 2014
Business experts and analysts love to compare fiscal quarters to those of a football game. So there is plenty of advice out there on how you can “save the game” in the fourth quarter with last-minute sales strategies.
To start winning from the beginning, perform a check-in on your incentive...
Published: Oct 29, 2015
Faced with mounting global competition, companies are having to improve how they coordinate activity across the company in order to maximise the value they deliver to customers and minimise costs. In turn, this is requiring them to integrate previously discrete departmental information systems in order to enable such collaborative...
Published: Aug 01, 2013
In these days of increasing pressure on companies to become more efficient and reduce the bottom line, improved communication with suppliers, partners and customers through easy-to-use collaboration tools can dramatically optimise business processes, increase responsiveness and enable new levels of achievement throughout...
Published: Sep 01, 2013